Hosted buyer guides and help

Help guides

Travel reimbursements explained

Find out what we'll reimburse hosted buyers for, including reimbursement limits, what's not covered, submitting your travel reimbursement claim and payment.

About travel reimbursements

Travel, transfers, accommodations and visas

Details on flights, accommodations, driving/parking, extras, transfers and visas for hosted buyers.


Browse our guide

Hosted buyer timeline

Discover key information and key dates.




View timeline

Terms and commitments

Review our terms and hosted buyer commitments.


See terms and commitments

How to videos

Watch our short videos to make the most of IMEX Frankfurt 2025.

Browse videos on demand

Webinars

Reserve a space on one of our webinars.


Sign up for a webinar

Hosted Buyer Lounge

Exclusively for hosted buyers, our Hosted Buyer Lounge is designed to help you:

  • Recharge, relax and refresh
  • Catch up with calls, with fellow hosted buyers and our friendly Hosted Buyer Team—there to answer any questions you have

Location: Hall 9, Messe Frankfurt
Open (to hosted buyers only) Monday - closed, Tuesday and Wednesday 8am - 5:30pm, Thursday 8am - 4:30pm

Free services: coffee and refreshments, snacks, Wi-Fi
Other services: Marketplace serving sandwiches, salads and desserts


Any questions?

Read our FAQs or contact us: